If you want to add more steps to your engagement program after launch, you must:

To add more steps to your engagement program after it has already been launched, pausing the program is necessary to ensure that any changes do not disrupt the flow for recipients currently in the program. By pausing the program first, you can safely access the Build tab where you can edit the current structure of the program.

The ability to modify the engagement program while it is paused helps maintain data integrity and ensures that all steps and processes can be carefully reviewed and updated without impacting ongoing interactions with prospects. Once you’ve made your changes, you can then re-launch the program, and it will incorporate the newly added steps seamlessly.

This approach provides a controlled environment for managing the changes and ensures that adjustments can be made thoughtfully rather than on-the-fly.